Acceptable Use Policy

Riosiri Capital Investments Proprietary Limited (trading as RentVault Pay) provides a digital rental-management and payment-record platform for landlords, property managers, and tenants in Kenya. Rent is paid directly to landlord-controlled accounts. This Acceptable Use Policy defines the standards of conduct required of all users and the activities that are prohibited on the Platform.

This AUP forms part of and must be read together with our Terms of Service and Privacy Policy.

This Policy applies to:

• •All registered Landlords and property managers;
• •All Tenants accessing the Platform to make payments;
• •Any third party granted access to the Platform on behalf of a registered user;
• •Any person browsing or accessing the Platform website.

The Platform may be used solely for the following purposes:

• •Recording and tracking direct rent payments for properties that the Landlord lawfully owns or manages;
• •Sending automated rent reminders and receipts to tenants;
• •Managing tenant records and property portfolios in connection with legitimate rental income;
• •Generating financial reports and statements for personal or business accounting purposes;
• •Communicating with tenants for rent-related purposes using the Platform's messaging tools.

4.1 Financial Crimes:

• •Using the Platform to launder money or process the proceeds of crime as defined under POCAMLA;
• •Using the Platform to finance terrorism or terrorist organisations under the Prevention of Terrorism Act, 2012;
• •Structuring transactions to avoid reporting thresholds or circumvent AML controls;
• •Processing payments that are not genuine arm's-length rent transactions;
• •Using the Platform as a conduit to move money between parties with no genuine tenancy relationship.

4.2 Fraud and Misrepresentation:

• •Registering properties you do not own or are not lawfully authorised to manage;
• •Providing false, forged, or misleading KYC documents or registration information;
• •Impersonating another landlord, property manager, or tenant;
• •Creating duplicate or fake accounts;
• •Misrepresenting the nature, amount, or parties to a rent transaction.

4.3 Tenant Abuse and Harassment:

• •Using the Platform's communication tools to harass, threaten, intimidate, or coerce tenants;
• •Sending abusive, discriminatory, or defamatory messages via the Platform;
• •Charging tenants fees that are not disclosed in a valid tenancy agreement;
• •Using the Platform to effect an unlawful eviction or to pressure tenants in violation of the Rent Restriction Act (Cap 296);
• •Administering rent for properties that are uninhabitable or that do not comply with County health and safety standards.

4.4 Platform Security Violations:

• •Attempting to gain unauthorised access to another user's account, the Platform's backend systems, or our databases;
• •Using automated bots, scripts, scrapers, or other tools to extract data from the Platform without our written consent;
• •Introducing malware, viruses, ransomware, or any malicious code into the Platform;
• •Attempting to reverse-engineer, decompile, or disassemble any part of the Platform's software;
• •Conducting denial-of-service attacks or any other cyber-attack against the Platform;
• •Exploiting any vulnerability in the Platform without responsible disclosure to our security team.

4.5 Intellectual Property Violations:

• •Reproducing, distributing, or commercially exploiting any content, software, design, or data from the Platform without our written permission;
• •Removing or altering any copyright, trademark, or proprietary notices on the Platform;
• •Using the RentVault Pay brand name, logo, or trademarks without prior written authorisation.

4.6 Data and Privacy Violations:

• •Uploading or processing tenant personal data without a valid lawful basis under the Kenya Data Protection Act, 2019;
• •Using tenant data obtained through the Platform for any purpose other than rental administration, payment records, and related communications;
• •Sharing, selling, or transferring tenant data to third parties without proper consent;
• •Using the Platform to collect more personal data than is necessary for legitimate rental-administration and payment-record purposes.

4.7 Legal and Regulatory Violations:

• •Using the Platform in any manner that violates Kenyan law, County regulations, or applicable international law;
• •Registering commercial properties as residential to circumvent rent control provisions under the Rent Restriction Act;
• •Failing to declare rental income to the Kenya Revenue Authority (KRA) as required by law;
• •Using the Platform in a manner that violates the terms of any court order or regulatory directive applicable to the user.

Any content uploaded to or communicated through the Platform must:

• •Be accurate, truthful, and not misleading;
• •Not contain abusive, discriminatory, or defamatory language;
• •Not infringe the intellectual property rights of any third party;
• •Comply with all applicable Kenyan laws and regulations.

We reserve the right to remove any content that violates these standards without notice.

If you become aware of any misuse of the Platform or a violation of this Policy, please report it to us immediately:

Email

abuse@rentvaultpay.com

Subject line

AUP Violation Report

We will investigate all reports promptly and take appropriate action, which may include account suspension, law enforcement referral, or legal proceedings.

Violations of this Policy may result in:

• •Immediate suspension or permanent termination of your account without refund;
• •Removal of content or transactions from the Platform;
• •Reporting to the Directorate of Criminal Investigations (DCI), the Financial Reporting Centre (FRC), the Office of the Data Protection Commissioner (ODPC), or other relevant authorities;
• •Civil legal proceedings to recover damages;
• •Criminal prosecution under applicable Kenyan law.

The severity of the enforcement action will be proportionate to the nature and gravity of the violation. We reserve the right to determine the appropriate response at our sole discretion.

Riosiri Capital Investments Proprietary Limited monitors activity on the Platform where necessary for security, fraud prevention, compliance, and enforcement of this Policy and our Terms of Service. We rely on legitimate interests or legal obligation for that ordinary monitoring, not consent, and handle monitoring data in accordance with our Privacy Policy.

We may update this Policy at any time. Updates will be communicated via your registered email address and posted on the Platform. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

This Policy is governed by the laws of Kenya. Any disputes arising from this Policy will be resolved in accordance with the dispute resolution procedure set out in our Terms of Service.

Legal Entity

Riosiri Capital Investments Proprietary Limited

Trading As

RentVault Pay

AUP / Abuse Reports

abuse@rentvaultpay.com

General Enquiries

info@rentvaultpay.com

Website

www.rentvaultpay.com